Carcone's Auto Recycling is committed to excellence in serving all customers including people with disabilities.
We will ensure that our staff members are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services. At the front door of both sales departments we have places a door bell. This bell is to be used by any customer needing assistance entering our facility. Ramps have been built and are available upon request.
Any and all assistance devices will permitted on our premises. These devises are as follows but not limited to:
Wheel chairs • Walkers • Oxygen tanks
We will communicate with people with disabilities in ways that take into account their disability. Our staff will be trained on making sure the needs of the customer are dealt with in a way that will satisfy there product or service needs.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Notice of temporary disruption
In the event of a plant unexpected disruption to services or facilities for customers with disabilities Carcone's will post notice on entrance way in order to notify customers promptly. This clearly posted notice will include information about the reason for disruption, it's anticipated length of time and a description of alternative facilities or services if available. The notice will be placed at both entrances for parts and wheel refinishing.
Training for staff
Carcone's Auto Recycling will provide training to employees, volunteers and others who deal with the public or other third parties on their behalf. Individuals in the following positions will be trained
Sales • All managers • All team leaders
Training will include:
An overview of the Accessibility for Ontarians with disabilities Act, 2005 and the requirements of the customer service standard. Carcone's Auto Recycling accessibility customer service plan. How to interact and communicate with people with various types of disabilities. How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person. What to do if a person with a disability is having difficulty in accessing Carcone's Auto Recycling for goods and or services. Staff will also be trained when changes are made to the accessibility policies customer service plan.
Customers who wish to provide feedback on the way Carcone's provides goods and services to people with disabilities can request by email to firstname.lastname@example.org or verbally by contacting any one of our phone numbers.
All feedback will be directed to Michael Carcone. Customers can expect to hear back within two business days. compliance will be addressed accordingly to our organizations regular compliance management procedures
Modifications to this or other policies
Any policy of Carcone's that does not respect and promote the dignity and independence of people with disabilities will be modified and or removed.
Carcone's Auto Recycling welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If persons with a disability are invited for an interview we are pleased to discuss their needs if any and make accommodations for the interview process.
For a complete copy of our Accessibility Plan and Policy please email Email: email@example.com or call 905-773-5778